Privacy Policy

Last Modified Date: November 3, 2024

Cope Americas, LLC (“Cope Americas,” “CopeCart,” “we,” “our,” or “us”) values your online privacy, which is why we have created this document. This Privacy Policy (“Policy”) addresses how we collect, use, and share information in connection with your use of – https://www.CopeCart.com/us (the “Website”). References contained in this Policy to “you” or “your” means you, the user or visitor to the Website.

What Information Does CopeCart Collect?

The information that we collect from you depends upon your interactions with us. A summary of the information we collect from you when you use or visit the Website is included below:

If you choose to join our email list to receive updates from CopeCart, we will collect your email address (“Newsletter Information”).
If you choose to provide us with personal information, such as by sending a message to an e-mail address on this website, we will use that information to respond to you and may retain it.
If you choose to purchase a product or service from our Website, in connection with completing your transaction, we will collect your email address; a delivery method; a delivery address; and billing information, such as your payment card information; billing name; billing address; identification information, such as your social security number, tax number, or Employer Identification Number; any other pertinent information that is required for the particular transaction (collectively, “Product/Service Sales Information”).
We collect information from internet cookies as detailed more fully in the section titled “Internet Cookies – Cookie Policy.”.

How Does CopeCart Use the Information that it Collects?

We use the information you provide us as detailed in the prior section in the following ways:

If you choose to add your email address to our email list to receive updates from CopeCart, we will use and store your Newsletter Information to send you our email updates.
In the event that you choose to purchase a product or service through our website, we will store and use your Product/Service Sales Information in connection with fulfilling our sales transaction with you and rendering product and customer support on your order.
We use the information that we collect from internet cookies as more fully detailed in the section titled “Internet Cookies – Cookie Policy.”

Internet Cookies – Cookie Policy

With your consent, we will deploy internet cookies to your computing device from the CopeCart Website. Internet cookies, which are small data files that are transmitted to your computing device when you visit our Website. Internet cookies enable us to collect information about those who visit our Website. The internet cookies deployed through our Website collect information from you, including your internet protocol address, computing device type, the operating system you use, the name and version of the internet web browser that you use when you visit the Website, the domain of your internet service provider, the country where your internet connection originates, a unique online identifier, your preferred language, the time and date of your arrival on our Website, the duration of your visit on our Website, and your most recent internet history.

We use the information that we receive from internet cookies to identify issues with our Website. Furthermore, we use information from internet cookies to combat fraudulent, malicious, and criminal activities on our Website. We also use information from internet cookies to enable us to understand the countries where visitors to our Website originate; to measure the effectiveness of our marketing and advertising efforts; and to improve and optimize the user experience browsing our Website by designing updates for the internet browsers and computing devices most utilized by our visitors.

Please note that by rejecting or refusing to accept internet cookies from our Website, certain functionality on the Website will be unavailable to you.

Text Messaging

By using our services or engaging with our platform, you hereby consent to receive text messages, including SMS and MMS messages, from CopeCart for informational and promotional purposes. You also acknowledge that message and data rates may apply as per your mobile carrier's terms and conditions.

Opting Into Text Messaging: You have the option to opt in to receive text messages from us. To opt in, please follow the instructions on our website or our mobile application or platform. By opting in, you agree to receive text messages described in this clause.

Opting Out of Text Messaging: You may opt out of receiving text messages at any time by texting "STOP," following our website's instructions, or contacting our Support team. Once you opt-out, you will no longer receive text messages from us, except for messages related to your account or as required by law.

Message Frequency: Message frequency may vary and is determined by the type of content and notifications you have subscribed to. You will not receive excessive messages, and we will make reasonable efforts to respect your preferences and message frequency limitations set by applicable laws and regulations.

Data Privacy and Security: We value your privacy and will handle your personal information in accordance with our Privacy Policy. Your consent to receive text messages is subject to our Privacy Policy, which you should review for more details about how we collect, use, and protect your data.

Additional Terms: Your mobile carrier's standard message and data rates may apply to text messages. You are solely responsible for any charges incurred. Please check with your mobile carrier for details.

By opting in and using our services, you acknowledge and agree to the terms outlined in this Text Messaging Opt-In and Opt-Out Clause. If you do not agree with these terms, please refrain from opting in and using our text messaging services.

Does CopeCart Share Information with Third Parties?

We do not sell the information that we collect from you to third parties. In connection with making our Website, products and services available to you, we do work with third party service providers who we share information with and who in some instances, as described in this document, collect information on our behalf. These third-party service providers render us services, including web and data hosting, software, marketing & advertising, analytics, payment card processing, and logistics services. We only permit these service providers to use the information that we provide to them for the purpose of rendering their services to us. We also use your information in the following ways:

Payment Card Processor – If you choose to purchase a product or service from our website, to complete your sales transaction, our third-party payment card processor will collect your name, billing address, and payment card information.

Legal Obligations – CopeCart reserves the right to disclose information that we have collected from you when we are subject to a legal obligation to disclose such information, including without limitation, in response to a court order, subpoena, or other request from an administrative, judicial, or governmental authority. We further reserve the right to disclose information that we have collected from you where such disclosure is required in order for us to protect our rights, property, or the safety of our company, customers and third parties.

Sale of our Business – If CopeCart or substantially all of our assets are sold to a third party or there is a circumstance under which we undergo a reorganization or merger into another entity, the information that we have collected from you, including your personal information, will be among the assets that are transferred as part of the transaction.

Children’s Online Privacy

CopeCart values the privacy of children while browsing the internet. We do not knowingly market to or solicit personal information from children under the age of 13. All users of CopeCart must be at least 18 years old. If you are not at least 18 years of age, please do not provide us with any personal information and please cease your use of the Website. The term “personal information” as it is used in this section shall have the same meaning as is ascribed to the term under the U.S. Children’s Online Privacy Protection Act, which is set forth in 15 U.S.C. § 6501, et. al. and its rules.

If you are the parent or legal guardian of a child under the age of 13 and you believe that your child has provided us with any personal information as described in this Policy, please contact us using one of the contact methods provided at the very bottom of this document to have your child’s information deleted.

Third Party Hyperlinks

Our Website contains third party hyperlinks to websites that are owned, operated, and controlled by third parties (collectively, “Third Party Websites”). We provide hyperlinks to Third Party Websites for informational and transactional purposes only. CopeCart does not have any control over any content, information, business, or privacy practices of any Third-Party Websites. Your use of any Third-Party Websites is entirely at your own risk. Under no circumstances will CopeCart be liable or responsible in connection with your use of any Third-Party Websites. You agree to fully release CopeCart from any claims or liabilities in connection with your use of any Third-Party Websites.

Do Not Track Signals

Our Website does not currently honor “Do Not Track” signals or requests transmitted from internet web browsers because there is no current standard regarding such requests.

Retention

We retain your Personal Data as long as we are providing services to you (as applicable) or for a period during which we reasonably anticipate providing the services. Even after we stop providing services directly to you, and even if you close your account, we retain your Personal Data in order to comply with our legal and regulatory obligations. We may also retain it to allow for fraud monitoring, detection and prevention activities. We also keep Personal Data to comply with our tax, accounting, and financial reporting obligations, where we are required to retain the data by our contractual commitments to our financial partners, and where data retention is mandated by the payment methods you used. In cases where we keep Personal Data, we do so in accordance with any limitation periods and records retention obligations that are imposed by applicable law.

Changes to this Policy

CopeCart Americas reserves the right to make revisions to this Policy at any time and in our sole discretion. If we make any revision to this Policy, we will update the “Last Modified Date” that is included at the very top of this document. Revisions to this Policy are effective upon their posting. It is your responsibility to routinely check this document for revisions as such revisions are binding upon you. If you do not agree with a particular revision to this Policy, then you must immediately cease your use of the Website. Any use by you of the Website following a revision of this Policy shall be deemed as your acceptance to such revisions, unless otherwise required by applicable law. In the event that we make a material change to the way in which we collect, use, or share information, we will post a notice on the main page of the Website to direct your attention to the Policy so you may become aware of the changes.

Your Options Regarding the Information Provided to CopeCart

In the event that you would like to review, correct, update, or delete any personal information that you have provided us, including your first and last name, email address, mailing address, telephone number, or any other information that is identifiable to you, please contact us using one of the methods included under the heading “Contact Us.” We ask that you indicate in the subject line of any correspondence to us that you are making an “Information Request.” In your request, please provide us with enough information so that we may locate your information or contact you to follow-up.

Contact Us

If you have any questions or concerns you would like to express to us or if you would like to contact us about your data, please use one of the following methods:

By U.S. mail at:: 2430 Vanderbilt Beach Road, Suite 108-719
Naples, FL 34109 USA
By e-mail:: support-us@copecart.com
By Telephone:: +1 (239) 631-0309